🧪 Research Chemical Shipping & Returns Policy
Last updated: 09/07/2025
All products are research chemicals for laboratory use only. Special shipping requirements apply for hazmat compliance.
🔬 Research Chemical Shipping Requirements
As research chemicals, our products are subject to special shipping regulations:
- Hazmat Compliance: All shipments follow dangerous goods regulations
- Specialized Packaging: Products shipped in appropriate chemical containers
- Documentation: MSDS and handling instructions included
- Facility Delivery: Must be delivered to qualified research facilities
- Age Verification: Recipient must be 18+ with research credentials
🌍 Shipping Locations & Restrictions
We offer international shipping to qualified research facilities in the following regions:
- United States (to licensed laboratories and academic institutions)
- United Kingdom (to registered research facilities)
- European Union countries (subject to local chemical import regulations)
- Canada (to authorized research institutions)
📋 Regional Restrictions
Important: Research chemical shipping is subject to:
- Local import/export licensing requirements
- Controlled substance regulations by country
- University and laboratory verification
- Customs documentation for research chemicals
We provide guidance on import requirements and assist with necessary documentation for research chemical shipments.
🚚 Specialized Carriers
Research chemicals are shipped using carriers certified for hazmat/dangerous goods:
- UPS (with dangerous goods certification)
- FedEx (hazmat qualified)
- DHL (for international research shipments)
- Specialized chemical carriers (region-dependent)
All carriers are trained in proper handling of research chemicals and follow IATA/IMDG regulations.
⏱ Processing Time for Research Chemicals
Research chemical orders require additional processing time:
- Verification: 1-2 business days for credential verification
- Preparation: 2-3 business days for specialized packaging
- Documentation: Compliance paperwork preparation
- Total Processing: 3-5 business days
Weekends and public holidays not included. International orders may require additional time for export documentation.
📦 Delivery Timeframes
Estimated delivery times for research chemicals (after processing):
- United States: 3–5 business days (domestic research facilities)
- European Union: 5–10 business days (including customs clearance)
- United Kingdom: 5–7 business days
- Canada: 7–14 business days
- Other regions: 14–21 business days
Note: Research chemical shipments may be delayed by customs inspections or additional regulatory reviews.
💸 Shipping Costs
Research chemical shipping costs vary due to special handling requirements:
- Domestic (same country): $25-50 USD depending on quantity and classification
- International: $50-150 USD (includes hazmat fees and documentation)
- Expedited shipping: Available upon request (additional fees apply)
- Large orders: Contact us for specialized shipping quotes
Shipping costs calculated at checkout based on destination and chemical classification.
🔁 Tracking Your Research Chemical Order
Enhanced tracking for research chemical shipments:
- Verification Status: Email updates during credential verification
- Processing Updates: Notifications during specialized packaging
- Shipping Confirmation: Tracking number with carrier details
- Delivery Confirmation: Signature required at research facility
Track your shipment directly via carrier websites using the provided tracking number.
🔄 Returns Policy for Research Chemicals
Return Conditions
Due to the nature of research chemicals, returns are subject to strict conditions:
- Unopened Products Only: Original packaging must be intact
- Time Limit: Returns must be initiated within 14 days of delivery
- Research Verification: Proof of legitimate research use required
- Safety Documentation: MSDS compliance verification needed
- Condition Requirements: Products must be in original chemical containers
Non-Returnable Items
The following research chemicals cannot be returned:
- Opened or used research chemicals
- Products exposed to contamination
- Custom synthesized compounds
- Controlled substances (where applicable)
- Products past expiration dates
Return Process
- Contact us within 14 days at puritylabsup@gmail.com
- Provide: Order number, reason for return, research verification
- Await approval and return shipping instructions
- Ship using approved hazmat carrier (return shipping at buyer’s expense)
- Receive refund within 10 business days after inspection
💳 Payment Methods
Accepted payment methods for research chemical orders:
- PayPal: Primary payment method with buyer protection
- Bank Transfer: For institutional orders (upon approval)
- Cryptocurrency: Bitcoin accepted for privacy-conscious researchers
- Purchase Orders: From accredited universities and institutions
Payment verification may be required for research chemical compliance.
❗ Lost, Damaged, or Seized Shipments
Our Responsibility
We take responsibility for research chemical shipments until proper delivery:
- Lost in Transit: Full replacement or refund
- Damaged Products: Immediate replacement with expedited shipping
- Customs Delays: Support with documentation and communication
Customs and Regulatory Issues
For research chemical shipments detained by authorities:
- Documentation Support: We provide all necessary compliance paperwork
- Customs Clearance: Assistance with regulatory questions
- Seized Shipments: Replacement at our expense if due to our error
- Buyer Compliance Issues: No replacement if due to buyer’s regulatory violations
🛡️ Safety and Handling
All research chemical shipments include:
- Material Safety Data Sheets (MSDS)
- Handling and storage instructions
- Emergency contact information
- Disposal guidelines
- Laboratory safety protocols
📞 Contact Information
For research chemical shipping questions or issues:
- Email: puritylabsup@gmail.com
- Phone: +421918023787
- Emergency Line: Available for hazmat incidents
- Address: Purity Lab LTD, Čajkovského 2, 949 11 Nitra, Slovakia
For urgent shipping issues or hazmat incidents, contact us immediately.
⚖️ Legal Disclaimer
Important legal notices for research chemical shipping:
- We ensure full compliance with international research chemical regulations
- Products are for research use only – not for human consumption
- Shipping of research chemicals subject to international regulations
- Purity Lab LTD complies with Slovak and EU shipping regulations
- We assist customers with import documentation when required